4 Misconceptions About Outsourcing Your IT as a Small Business
We have the opportunity to talk with clients and non-clients nearly every day regarding what they do, and do not, want from their IT services and Managed Service Provider (MSP). In some of these encounters, we come across a small business owner, or decision maker, who is hesitant about outsourcing their IT needs. This is sometimes because they are unable to step back from the day-to-day operations of the business to be concerned with how their technology affects them and their employees. Other times, they have a clear understanding of their needs and concerns, but have some other reason for their reluctance. Here are four reasons we often hear and the responses we provide.
Outsourcing Is More Expensive!
In recent years, we’ve seen a massive adoption and migration towards cloud computing. This movement has resulted in a change from capital expenses to operational expenses. A successful managed service provider (MSP) packages their infrastructure and support services in a predictable monthly fee. This provides a better support environment as well as an easy to forecast budgetary number for technology. For this reason, the most important strategic reason for outsourcing IT management is to reduce and control operating expenses. It’s estimated the small-medium business market (SMBs) pays on average 25% to 30% higher direct and indirect costs when trying to complete their in-house IT needs with an internal, dedicated resource.
Outsourcing Is Less Secure!
This couldn’t be further from the truth! Most managed service providers (MSPs) employ experts in the field who are able to mitigate security risks, implement business continuity solutions and provide advice on the latest technology. As security threats continue to grow, both in quantity and complexity, companies need to have expert support in identifying the most important threats to their business and implement ways to effectively prevent them. The best motive for hiring an MSP is you don’t have to be a security expert, and you don’t have to pay to employ one! An MSP further mitigates your risk through 24x7x365 monitoring and automated maintenance for all systems providing even better security.
We’re Too Small. Only Large Companies Outsource Their IT.
This is one of the largest misconceptions for most small-medium businesses. These businesses typically have limited resources and limited knowledge to be able to accomplish many IT tasks. By offloading IT support to a third-party managed service provider (MSP), you free up important internal resources that can be tasked to processes that specifically expand your business.
The Service Won’t Be as Good as In-House!
Even if you have the resources to hire a knowledgeable and qualified IT professional, the level of service is still limited to a single person. Asking this lone person to monitor your IT environment every hour of every day is frankly unreasonable. A managed service provider (MSP) is equipped with the tools and staff to make this a reality! Using these resources, they are able to foresee serious issues in your IT environment and fix them before they result in downtime for your organization. They can further prevent downtime for your organization through advisement on upgrades and solutions that help your business thrive. An MSP can automatically take care of many day-to-day tasks such as software updates and patches, anti-virus updates, data backups, and inventory auditing and control.