Questions Every Business Owner Should Ask Their MSP

Unleash Your IT Infrastructure’s Potential. Free Yourself from Its Complexity.

✅ Essential Questions Every Business Owner Should Ask Their MSP

Choosing a Managed Service Provider (MSP) is one of the most important decisions you’ll make for your business. Asking the right questions ensures you’re partnering with a firm that can truly support your growth, security, and success. We’ve put together a simple yet powerful guide to help you. Keep reading to learn more, or call Senroc Technologies to speak to a Managed Servicve Provider in Denver today!

Call (303) 350-4055

🏢 1. Company Background & Fit

How long have you been in business and how big is your team?
- Longevity and sufficient staffing indicate stability and capability.
Do you work with businesses in my industry and understand our compliance needs?
- Industry-specific experience (e.g., legal, healthcare) ensures seamless alignment with regulations.
Can you share case studies or connect me with current clients?
- Hearing from similar businesses helps build trust.

🛡️ 2. Security & Compliance

What security frameworks, protocols, and certifications do you operate with?
- Top-tier MSPs follow SOC2, ISO, NIST or similar standards.
How do you manage backups and disaster recovery, and how often are they tested?
- Ask for documented proof of restore tests and recovery SLAs.
What’s your approach to compliance (e.g., HIPAA, PCI, GDPR)?
- Tailored compliance measures are essential if your business handles regulated data.

🔧 3. Service & Support

What services are included, and what are extra add-ons?
- Clarify what you get with your plan and what costs more.
What are your SLAs—response time, uptime, resolution—and how do you report against them?
- Understand how they handle critical issues and performance tracking.
Do you offer 24/7 monitoring and emergency support?
- Round-the-clock coverage matters for uptime, especially for small teams.
What’s the onboarding process like, and how long does it take?
- A detailed timeline helps avoid surprises or rushed setups.

📈 4. Performance & Proactivity

Do you provide regular reporting and business reviews?
- Quarterly reviews keep strategy aligned with business goals.
What proactive measures do you take, like patching, monitoring, and vulnerability scans?
- Minimizing issues before they occur is a hallmark of a mature MSP.
Tell me about your help desk—response time, escalation procedure, and contact channels?
- Reliable support for accessibility is essential for smooth IT operations.

💰 5. Pricing & Contract Clarity

What’s your pricing model, and what’s included?
- Flat-rate pricing simplifies budgeting and avoids surprise costs.
Are there onboarding or offboarding fees?
- Know your total cost of switching and exiting.
What terms apply for renewals, termination, and notice periods?
- Flexible terms allow your business to adapt over time.
Can you demonstrate ROI or cost savings compared to our current setup?
- A confident MSP should be able to justify their value.

💡 6. Strategic Thinking & Growth Enablement

How do you align technology planning with our business goals?
- Your MSP should advise, not just fix.
Can you scale your services as we grow?
- Sustainable growth requires adaptable tech support.

🎯 Why Senroc Technologies Is the Best Managed Service Provider in Denver

If you’re in Denver or nearby, Senroc Technologies is unmatched in tailored, reliable MSP services. Based in Greenwood Village since 2013, they combine:

Fixed‑fee managed IT – No surprise charges, only rock-solid uptime.
24/7 proactive monitoring – Downtime minimized, systems always optimized.
Industry-savvy support – Specialized for sectors like HOA, financial, legal, and healthcare.
Transparent onboarding & pricing – Clear timelines and no hidden fees.

Contact us today or schedule an appointment to get the IT partner your business deserves.

📝 Final Checklist

Category	Sample Questions
Company & Fit	Years in business? Industry clients?
Security & Backups	Backup test evidence? Security certifications?
Service	SLA response and resolution times? 24/7 support?
Pricing	Flat‑fee model? Onboarding costs?
Strategic Value	Proactive monitoring? Alignment with growth?

🎯 The Bottom Line

Asking targeted questions helps you find a partner, not just a vendor. With Senroc Technologies, businesses across Denver enjoy peace of mind, strong performance, and strategic guidance. If you’re ready to elevate your IT game, reach out for a consultation today.