Tech Questions Your Provider Should Be Answering

When it comes to your HOA or business IT, it’s not enough to have someone who “shows up when things break.” The right technology partner should be proactive, transparent, and committed to helping you grow — not just keeping the lights on.

Call (303) 350-4055

At Senroc Technologies, we believe every client should know exactly how their technology is being managed. That’s why we put together this guide (and the infographic) to highlight five key questions your IT provider should be able to answer without hesitation.

1. Reviews – Are They Proactive or Reactive?

Technology should be reviewed regularly — not only after something goes wrong. Your provider should schedule periodic system reviews, check your setup for potential issues, and suggest improvements before problems disrupt your community or operations.

Tip: Ask how often they review your systems and whether those reviews include security, performance, and cost efficiency.

2. Protection – Is Your Data Truly Secure?

Cyber threats are more sophisticated than ever, and HOAs and small businesses are frequent targets. Your IT provider should be able to clearly explain how they protect you from phishing, ransomware, data breaches, and even human error.

Tip: Look for providers who offer layered security — firewalls, encryption, 24/7 monitoring, and employee training.

3. Recovery – What’s the Plan if Something Fails?

Downtime can be costly and stressful. Your IT partner should have a clear, tested recovery plan so you can get back online fast. That includes secure backups, quick restoration processes, and regular disaster recovery drills.

Tip: Don’t wait for a crisis — ask your provider to walk you through their recovery process now.

4. Alignment – Do They Support Your Goals?

Your IT provider should do more than just fix problems. They should help your organization grow, improve efficiency, and plan for the future. That means understanding your community or business needs and aligning their services with your long-term vision.

Tip: If your IT conversations are only about “what’s broken,” it’s time to rethink the relationship.

5. Visibility – Are You Kept in the Loop?

Technology management shouldn’t be a mystery. You deserve regular updates, reports, and insight into what’s being done and why. Transparency builds trust and ensures your investment in IT is delivering value.

Tip: Ask to see reports or metrics that show how your systems are performing.

Ready to work with a technology partner who puts your community first?

Contact Senroc Technologies today and let’s make sure your IT is working for you — not against you.